Last update: Last updated: 11/08/2024
Thank you for choosing Embank AI, as a company we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you use our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. We may change this policy from time to time to reflect updates to regulation, please check this page regularly. By using our website and services, you are agreeing to abide by this policy.
1. Information We Collect The personal information we collect you provide voluntarily. We process this personal information to allow us to enter into an agreement and provide you with our services. Personal information is any information that can be used to identify you, or that which we can be linked to you.
A summary of the information we collect and why is listed below. Personal details such as your first name, last name and email address. Account credentials such as usernames and passwords. We do not collect any payment information, as this is done through a third party [Stripe, INC] Usage data including time spent on our platform, amount of prompts daily [Add more if necessary] Technical data such as IP address, browser type, license key and device identifiers [Add more or amend if needed]
2. How We Use Your Information We use your personal information for the following purposes: To provide and maintain our services, including customer support and technical assistance. To personalise your experience and improve our platform’s functionality. To process transactions and fulfill orders. To communicate with you about our services, updates, and promotions. To comply with legal obligations and enforce our Terms of Service.
3. Legal Basis for Processing We process your personal information based on one or more of the following legal grounds: The necessity to perform a contract with you or to take steps at your request prior to entering into a contract. Compliance with our legal obligations. Our legitimate interests, provided that they are not overridden by your rights and interests. Your consent, where required by applicable law.
4. Data Sharing and Disclosure We may share your personal information with third parties in the following circumstances: With your consent or at your direction. With service providers and business partners who assist us in delivering our services. In response to legal requests or to comply with applicable laws and regulations. In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
5. International Data Transfers [All of our suppliers we work with should have their databases within the EU (Live and backups within the EU): Amazon, Kgen, Zappier, etc to comply with GPDR but adding this we cover our backs] We may transfer your personal information outside the European Economic Area (EEA) to countries that may not provide the same level of data protection as your home country. In such cases, we will ensure that adequate safeguards are in place to protect your information, such as standard contractual clauses approved by the European Commission.
6. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights You have certain rights regarding your personal information, including the right to: Access and receive a copy of your personal information. Rectify any inaccurate or incomplete information. Erase your personal information under certain circumstances. Restrict or object to the processing of your personal information. Data portability, where applicable. To exercise your rights or if you have any questions about our data practices, please contact us using the information provided below.
8. Data Security We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
9. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
10. Use of ‘cookies’ Like many other websites, the EnbankAI website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. This helps us to improve our website and deliver a better more personalised service. We may therefore collect details about the type of device you use to access our website, its operating system and version, your IP address, your general geographic location, your browser and the webpages / content you view.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at security@embankai.com