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Privacy Policy
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Your Rights in Data Processing
As a user, you have the right to object to the processing of your data for direct marketing purposes. We respect your choices and ensure that you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Our commitment to transparency means you can manage your preferences easily, ensuring your data is used only in ways you approve.
How to Lodge a Data Protection Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. This process ensures that your concerns are addressed promptly and effectively.
To initiate a complaint, contact your local authority with details of your concern. We are committed to cooperating fully with the authorities to resolve any issues swiftly and satisfactorily.
User Rights Information
Exercising Your Rights
To exercise your rights regarding data protection, you can contact us via email. Please include your Jira site URL and tenant ID, if available, to expedite the process. Our team is committed to responding within 30 days.
For any queries or to exercise your rights, reach out to us at contact@embankai.com . Ensure to provide detailed information to help us assist you effectively.
International Data Transfers
Data Transfer Policies
Our data storage solutions are strategically located to ensure compliance with GDPR. Forge App data is stored by Atlassian, varying by your Jira region, while licensing data is managed by AWS in Ireland. Payment data is handled by Stripe, certified under the EU-US Data Privacy Framework.
We adhere to GDPR standards for all EU customers, utilizing Standard Contractual Clauses (SCCs) with AWS and Stripe to ensure adequate safeguards. Your data’s journey is always compliant and secure.
Children's Privacy Policy
Protecting Young Users
EmbankAI is not designed for individuals under 16 years of age. We do not intentionally collect personal information from children. If you suspect a child has provided us with personal data, please contact us immediately at privacy@embank.ai.
Our commitment to privacy extends to all users, ensuring that our services are safe and appropriate for the intended audience. We encourage parents to monitor their children’s online activities.
Cookies and Tracking Policy
At EmbankAI, we prioritize your privacy by not utilizing advertising cookies, tracking pixels, or third-party analytics tools such as Google Analytics. Our focus is on maintaining a secure and straightforward user experience without unnecessary tracking.
However, please note that Atlassian Forge, which powers our app, may employ session cookies to facilitate authentication processes. For more details, you can refer to Atlassian’s Cookie Policy.
Our commitment is to ensure that your interactions with our platform remain private and secure. We believe in transparency and simplicity, allowing you to use our services without the worry of intrusive tracking technologies. Your data privacy is our top priority, and we strive to uphold this in every aspect of our operations.
Privacy Policy Updates
How We Notify You About Changes to Our Privacy Policy
Phone
If you have any questions or need assistance, please reach out to our Data Controller, KDDLC AI Solutions, trading as EmbankAI. You can contact us via email at privacy@embankai.com
For inquiries related to data protection, our Data Protection Officer is available at dpo@embankai.com . We are committed to addressing your concerns promptly and effectively.
Address
For support or general inquiries, please contact our support team at support@embankai.com. We aim to respond to all inquiries within 24 hours on business days. Our office is located at Calle Velazquez 2, El Ejido, Almeria, Spain (04700)
Take Control of Your Data
Discover how you can manage your data privacy and exercise your rights with ease. Contact us today to explore your options and ensure your information is handled with care.